[20 Test Answers] FEMA IS-244B: Developing and Managing Volunteers

Here are the test answers to FEMA IS-244.B: Developing and Managing Volunteers.

Overview: FEMA IS-244.B course was published on 3/29/2013 to strengthen abilities to prepare for and manage volunteers before, during, and after a severe emergency or major disaster.

The course will provide strategies for identifying, recruiting, assigning, training, supervising, and motivating volunteers. IS-244.B also includes a discussion of spontaneous volunteers as well as those affiliated with community-based, faith-based, and nongovernmental organizations (NGOs).

Primary audience: FEMA IS-244.B course is for emergency managers and related professionals working with all types of volunteers and coordinating with voluntary agencies.

FEMA IS-244.B test answers

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Question 1. Initial implementation of the volunteer program policy should take place:
A. Immediately following incident occurrence.
B. As soon as a warning is issued that an incident will occur.
C. Throughout response and recovery.
D. Before an incident by exercising the viability of the policy.✅

Question 2. The jurisdiction’s or organization’s legal counsel should always be consulted about volunteer program policy before implementation.
A. TRUE✅
B. FALSE

Question 3. Because they fill a critical role in volunteer management, a VRC should be activated whenever the Emergency Operations Center is activated.
A. TRUE
B. FALSE✅

Question 4. Because jurisdictions/agencies will rely on the public for volunteers, they should be consulted before any stakeholder meetings take place.
A. TRUE
B. FALSE✅

Question 5. Volunteerism is a relatively new concept in the United States, beginning during the Great Depression of the 1930s.
A. TRUE
B. FALSE✅

Question 6. Following a tornado, fraternity brothers from a local college decide to help with debris removal. The fraternity had not volunteered before but determined that the tornado response offered a good opportunity for them. These volunteers are:
A. Unaffiliated✅
B. Affiliated

Question 7. Because voluntary organizations are experienced in managing volunteer programs, they should accept responsibility for volunteer management, whenever possible.
A. TRUE✅
B. FALSE

Question 8. Recruitment messages should always be disseminated using news media.
A. TRUE
B. FALSE✅

Question 9. While reviewing job applications, you notice that one candidate who looks qualified did not sign the consent form. What should you do?
A. Check the candidate’s references and backgrounds without a signed release.✅
B. Call the candidate to get verbal consent.
C. Continue with the placement process without checking references or background.
D. Get the candidate’s written authorization during the interview.

Question 10. _____ is an excellent source for volunteers with a variety of skills.
A. Local high schools
B. Citizen Corps✅
C. Business Directories
D. The local newspaper

Question 11. The document that plays a large role in the recruitment, selection, assignment, and supervision of volunteers is the:
A. Jurisdiction’s Emergency Operations Plan.✅
B. Spontaneous volunteer and donations management annex.
C. Volunteer job description.
D. Volunteer program standard operating procedure.

Question 12. A volunteer has been working at a very physical job for 10 hours. At the end of his shift, he said he was fine and continued working. You should:
A. Assign a second volunteer to help him.
B. Require him to break for fluids, then let him continue.
C. Make the volunteer leave the worksite for a complete rest period.✅
D. Allow him to continue working until he indicates fatigue.

Question 13. Volunteer position descriptions are developed to:
A. Document skill, knowledge, and other requirements for each volunteer job.
B. Provide the media with content for volunteer recruitment.
C. Build a database of potential volunteers.✅
D. Limit recruitment of unskilled volunteers.

Question 14. Because time is of the essence, volunteers should be interviewed:
A. In small groups.
B. At 10-minute intervals.
C. Every week with as many persons who have volunteered.
D. By job type.✅

Question 15. One way to restrict volunteer access from sensitive areas is to:
A. Require volunteers to stay at the VRC until transported to their work areas.
B. Issue unique identification to those having access.✅
C. Tell volunteers that being in an area without proper authorization will be cause for arrest.
D. Make restrictions clear during the volunteer orientation.

Question 16. One topic that is unlawful to ask about during an interview is:
A. Special physical considerations that might affect job performance.
B. Availability for work.
C. Job preference.
D. Childcare arrangements.✅

Question 17. One type of job that should be filled with paid staff rather than volunteers is:
A. Utility restoration.✅
B. Household debris removal.
C. Food preparation for shelter residents.
D. Volunteer Center receptionist.

Question 18. The first step in developing a volunteer program is to:
A. Analyze agency and program needs.✅
B. Recruit volunteers.
C. Write an annex to the Emergency Operations Plan.
D. Develop job descriptions.

Question 19. You are the Volunteer Program Coordinator for your county’s farm agency. You have a need for volunteer veterinarians that specialize in large animal medicine that you can call on to help with livestock in an emergency. Of the choices below, which is the most likely to have the greatest success at recruiting veterinarians with the experience you need?
A. Farmers who use the veterinarians’ services
B. A national veterinarian journal
C. The local veterinarians’ network✅
D. Public bulletin boards in large stores

Question 20. A jurisdiction’s volunteer program policy should hinge on:
A. An overall strategy for engaging volunteers.✅
B. The Chief Elected Official’s opinion.
C. A need to placate paid staff.
D. Protecting the jurisdiction from litigation.

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