[20 Test Answers] FEMA IS-242C: Effective Communication

Here are the FEMA test answers to IS-242: Effective Communication.

Overview: The FEMA IS-242.C course was published on 8/13/2021 to improve your communication skills and develop strategies for ensuring that emergency communications meet the needs of the whole community

The FEMA IS-242.C course addresses: Basic communication skills; How to communicate in an emergency: How to identify community-specific communication issues; Using technology as a communication tool; Effective oral communication; How to prepare an oral presentation.

FEMA IS-242.C test answers

Each time that this test is loaded, you will receive a unique set of questions and answers. The test questions are scrambled to protect the integrity of the exam.

Question 1. To demonstrate respect in communicating with individuals with access and functional needs, you should: 
A. Speak directly to an interpreter or caregiver rather than the individual.
B. Approach each individual with interest and openness.✅
C. When the person speaks unclearly pretend that you understand.
D. When someone has difficulty speaking fill in words for them.

Question 2. Communication is a what? 
A. Two-way process✅
B. One-way process
C. Simple process
D. audible process

Question 3. Which of the following pieces of information could be deleted from a 15-second Public Service Announcement on drinking water safety? 
A. Paul Lining has been named Director of Public Works.✅
B. The city water supply is contaminated.
C. Water should be boiled before it is used or consumed.
D. The boil water edict is in force until further notice.

Question 4. How can you assess how anxious you may be BEFORE the speech? 
A. Ask a friend how nervous you appear when at work.
B. Use a self-inventory of what makes you anxious and why.✅
C. Create some flash cards to have the audience rate you.
D. Don’t worry about it, people are never nervous if they know their material.

Question 5. When giving a presentation, what is a good tactic for engaging the audience? 
A. Read the slide.
B. Bring handouts.
C. stand in a fixed position.
D. Make eye contact and avoid talking with your back toward the group.✅

Question 6. When presenting to an audience: 
A. Pace of the entire presentation the same for consistency.
B. Avoid pausing because pauses make you appear unsure.
C. Use a monotone voice so individuals with limited English proficiency can follow.
D. Imagine that you are talking directly to the person who is farthest away.✅

Question 7. An effective warning message designed to elicit a quick response from the public includes all of the following components EXCEPT: 
A. Historical background✅
B. Hazard magnitude
C. Likelihood
D. Protective actions

Question 8. To help project your voice: 
A. Use a microphone
B. Slow down and use shorter phrases.✅
C. Avoid drinking water before or during your presentation.
D. Shout so you can be heard over noise and distractions.

Question 9. What should you remember when listening to a speaker and thinking about a response? 
A. Listen to what is being said so you can reply quickly.✅
B. That your response proves your insightfulness
C. Assume you know what they are going to say so that you can speed up the dialog.
D. Listen to what is being said rather than assume that you know what they are going to say.

Question 10. What can you do to present skillful communication while relating to the audience? 
A. Make eye contact and avoid talking with your back toward the group.✅
B. Read the slide.
C. Remain behind the lectern, creating a barrier between you and the audience.
D. Stand in a fixed position.

Question 11. Which of the following technologies is used (through the Emergency Alert System (EAS)) to convey urgent information? 
A. Fax
B. Broadcast Media✅
C. E-mail
D. Dispatch radio

Question 12. What is the advantage of using social media during emergency communication? 
A. Authors of messages need technical skills to update or edit.
B. Messages can be updated or edited quickly.✅
C. This should only be used if other means are unavailable.
D. It provides messaging at a low cost.

Question 13. Active listening involves: 
A. Paraphrasing what the speaker said.✅
B. Completing the speaker’s sentence.
C. Making assumptions about what the speaker is saying.
D. Attending to the facts; not feelings.

Question 14. If you are feeling very anxious about delivering a speech, the most effective response is to: 
A. Practice your presentation until you are comfortable with it.✅
B. Eat a candy bar and drink a cup of coffee to give yourself an energy kick.
C. Keep telling yourself that there is nothing to be nervous about.
D. Memorize your presentation word-for-word.

Question 15. How can you tell, at the moment that your message isn’t being received? 
A. Look for changes in body language.✅
B. Rely on the individual asking a question.
C. See how the audience responds in an emergency.
D. Ask the audience if they understand.

Question 16. To actively engage the audience you should avoid: 
A. Making eye contact with many different people in the audience.
B. Walking toward members of the audience.
C. Demonstrating enthusiasm through voice, facial expressions, and gestures.
D. Nonverbal behaviors that could be seen as negative or judgmental.✅

Question 17. When talking to a person with a hearing disability, you should: 
A. Assume that they need to have information written, not spoken.
B. Shout at them to make it easier for them to hear you.
C. Wait until a sign language interpreter is available to assist.
D. Speak in a normal tone and make sure your lips are visible.✅

Question 18. In most emergency situations you will use _______ to communicate. 
A. The most sophisticated technology tools
B. A mixture of low- and high-technology tools✅
C. Only technology that does not depend on electricity
D. Primarily television broadcasts

Question 19. Which internet media can be updated quickly, and can incorporate varied media (e.g., print, photos, graphics, audio, video, and live streaming)?
A. Web sites
B. Social media sites
C. Social media sites or websites ✅
D. Print media

Question 20. What activity can help you improve your presentation? 
A. Take a break from studying your presentation frequently.
B. Ask a friend or colleague to observe the presentation and give you feedback.✅
C. Have someone else present.
D. Reduce the duration of the presentation.