[20 Test Answers] FEMA IS-144A: TERT Basic Course

Here are the test answers to FEMA IS-144.A: TERT Basic Course.

Overview: The FEMA IS-144.A course was published on 6/3/2021 to provide guidance to 9-1-1 operators, call takers, and dispatchers on what to expect when being deployed to a disaster site.

Primary audience: The IS-144.A course is for emergency management communications personnel to prepare to work as a telecommunicator in a disaster area.


FEMA IS-144.A test answers

Each time this test is loaded, you will receive a unique set of questions and answers. The test questions are scrambled to protect the integrity of the exam.

Question 1. As a telecommunicator, adaptability, and flexibility are key considerations in working effectively in disaster areas.
A. True✅
B. False

Question 2. Using humor is one stress reliever that is always appropriate when working in disaster areas.
A. True
B. False✅

Question 3. Which of the following communication types best describes an individual that expresses his or her thoughts, feelings, and impressions in a direct and inappropriate manner, while violating the rights and respect of others?
A. Aggressive✅
B. Submissive
C. Insistent
D. Assertive

Question 4. A characteristic of active listening involves the listener stopping the speaker and asking questions to ensure a clear understanding of the message.
A. True
B. False✅

Question 5. When you are working in a disaster area, it is common to work with different types of first responders.
A. True✅
B. False

Question 6. Which of the following is NOT a sign or symptom of stress when working in a disaster area?
A. Forgetfulness
B. Inability to concentrate
C. Irritability
D. Self-resentment✅

Question 7. Which of the following characteristics best describes a telecommunicator that is an active and effective listener?
A. Paraphrases and uses feedback.✅
B. Formulates an instant response.
C. Frequently corrects the speaker.
D. Over-exaggerates emotions and nonverbal communications.

Question 8. During each deployment, the TERT team leader is responsible for which of the following response components?
A. Providing all hygiene-related/personal care items to each team member.
B. Handling all currency transactions for each team member.
C. Handling all deployment documentation requirements for each team member.✅
D. Assessing each team member’s mental and physical abilities prior to deployment.

Question 9. Which of the following conditions may result from deploying or entering a disaster area without authorization?
A. You will have an easier time accessing communication centers.
B. You will be automatically eligible for workman’s compensation.
C. You will likely be arrested for trespassing.
D. You will unnecessarily complicate a response effort.✅

Question 10. When a disaster strikes and a Public Safety Answering Point (PSAP) determines outside assistance is necessary, the PSAP will identify the specific needs and make a formal request through which of the following channels?
A. Federal and national channels
B. Local and State channels
C. Local and federal channels✅
D. State and Federal channels

Question 11. The TERT deployment process is highly dependent on effective and direct communication between multiple local, State, and Federal agencies.
A. True✅
B. False

Question 12. Which of the following factors does NOT impact the working conditions in a disaster area?
A. Length of time that has passed since the disaster.
B. Type of disaster.
C. Magnitude of the emergency response effort.
D. A State TERT organization’s deployment process.✅

Question 13. Which of the following items are you required to pack for deployment?
A. Credit/ATM Cards
B. Two forms of identification✅
C. Walkie Talkies
D. Games and puzzles (for the downtime)

Question 14. Once deployed, you can typically rely on internet service in the disaster area so that you can take care of personal business such as communication, bill paying, and banking requirements.
A. True
B. False✅

Question 15. You will be able to communicate with family members regularly while in a disaster area.
A. True
B. False✅

Question 16. When packing for deployment, it is recommended that you pack only what is necessary and what you are capable of carrying.
A. True✅
B. False

Question 17. Which of the following barriers is NOT a fundamental characteristic of working in a medium to a large-scale disaster area?
A. Chain-of-command conflicts✅
B. Sleeping conditions
C. Mass casualty incidents
D. High-stress calls

Question 18. It is federally mandated that all TERT team members become thoroughly familiar with the National Joint TERT Initiative (NJTI) APCO/NENA ANSI Standard for the TERT Deployment document.
A. True✅
B. False

Question 19. When you are deployed to a disaster area, you may face resentment from resident telecommunicators.
A. True✅
B. False

Question 20. An emergency kit requires how many gallons of water per day for each person?
A. 4 gallons
B. 3 gallons
C. 2 gallons
D. 1 gallon✅